Return Policy

RETURNS

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns will have a cost of HKD$50 that will be deducted from the amount to refund.

You can make a return request by contacting us at contactus.petcuddle@gmail.com. We will send a courier to pick up your package at the address of your choice within 5-7 working days.

Unfortunately, we cannot accept exchanges and returns on discounted items, sale orders, customized/personalized items or gift cards.

REFUND

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.