Privacy Policy
Privacy Policy Statement
The company PET CUDDLE LIMITED (hereinafter referred to as “PET CUDDLE", "we" or "our") undertakes to comply with the relevant provisions of the Hong Kong "Personal Data (Privacy) Ordinance", and also understands the importance of protecting user privacy , so we will properly manage, protect and process your personal data. To this end, we also urge all our employees to comply with strict security and confidentiality guidelines.
This Privacy Policy applies to all user data that we collect, use, disclose, process and retain, including personal data and data collected online through our physical stores and events, www.petcuddle-hk.com (this "Site"), offline Customer service and text, email or postal information.
Your use of our online store or retail store services may have additional terms and conditions applicable to the processing of your personal data, so please be sure to read the applicable terms and conditions for each service carefully. In the event of a conflict or inconsistency between such specific additional terms and this Privacy Policy, the terms of the specific service will take precedence over this Privacy Policy.
If you have any comments or questions about this Privacy Policy, please contact our Data Protection Officer by email at contactus.petcuddle@gmail.com
Categories of Personal Data We Collect
In this Privacy Policy, personal data refers to any data by which you can be identified, or by which you can be directly or indirectly identified. The categories of personal data we collect include, but are not limited to:
Your title, name, gender, telephone number, email address, residential address, mailing address, billing address, shipping address or other contact information, date of birth, payment or credit card information, username and password, your pet information and preferences, and any other personal data you voluntarily provide to us;
your purchase history and related statistics; and
Your computer, mobile phone or other electronic/communication device's IP address, real-time location data, browser settings, browsing history, referral sites that refer you to our platform and other internet log data.
How your personal data is collected
We may obtain personal data about you in different ways, such as:
- when you shop in our online stores;
- when you participate in our events or promotions;
- when you register as a member;
- when you apply for or participate in any of our membership or promotional programmes;
- when you participate in any of our statistical or marketing activities;
- when you visit our website or browse any of our social media pages;
- when you contact us in person, via phone, email or any social media platform;
- when you subscribe to our marketing or promotional materials.
You may choose not to provide us with the requested personal data, but if you choose not to, we may not be able to provide you with some of our products, services or offers, or you may not be able to use certain features on our online store .
You have the right to ask us to correct, update or delete your personal data, please contact our data protection officer.
Purpose of collecting personal data
Your personal data may be used for one or more of the following purposes:
- to communicate with you;
- verify your identity and open and manage any accounts for you with us;
- administer any membership programs or other marketing, promotional offers or corporate events in which we participate;
- to process your order for a product or service (e.g. to retain your shopping cart contents, make arrangements for billing, payment, refund and delivery);
- to provide you with customer service, to handle and respond to your enquiries, suggestions or complaints;
- to conduct customer opinion surveys or organize events for customers;
- to conduct analysis to help us understand customer needs and improve the quality of our services and products;
- personalize the content of our website and social media platforms to provide a better customer experience and design promotional offers;
- conduct advertising campaigns, including targeted advertising;
- conduct direct marketing activities;
- to perform our duty to keep records of our processing activities;
- to help keep our systems secure and prevent unlawful intrusions or cyber-attacks;
- to comply with legal, regulatory or compliance requirements, to handle inquiries from law enforcement or regulatory agencies (such as preventing money laundering and counter-terrorism activities) or to seek legal advice;
and any other purpose directly related to any of the above.
We will only collect personal data that is necessary or directly related to the specified purpose. If we intend to use your personal data for other purposes not mentioned above, we will obtain your consent before using your personal data.
Information collected by automated means
In order to understand and improve your experience of browsing our pages, our website uses various technologies to collect information. This automated collection of data generally does not include the user's personal information, but may include browsing information such as the pages the user visits, the number of page visitors, and IP addresses. Examples include cookies, web analytics and social media widget files, as described below:
Cookies are small amounts of information sent by a web server to your browser and are only read by the cookie's server. The primary purpose is to help the website identify users, including remembering your preferences, providing relevant content and helping simplify website navigation.
By visiting this website, we and our service providers may use cookies to personalize your user experience (e.g. preset preferred language) and content (e.g. promotional offers, products or important messages) for you. We and our service providers may also use cookies and web analytics to collect information about your visit to this website to help us improve our website services. We cannot obtain control over the use of cookies or web analytics from our partners, affiliates, tracking utility companies and service providers.
You can change your browser settings to refuse cookies or notify you before using cookies. However, once you reject cookies, you may not be able to use certain features of this website.
Information protection
We will from time to time review the personal data we hold and delete your personal data permanently after a reasonable and appropriate retention period has expired.
In order to protect and prevent accidental, unlawful or unauthorized access to your personal data, we will maintain reasonable and appropriate measures to safeguard the confidentiality and security of the personal data we collect and process.
Third party website
This Privacy Policy applies only to us and not to any other third parties (including websites operated by them). When clicking on a link and/or advertising banner redirects you to a third party's website, you will be protected and bound by their privacy policy.
Even if we support the protection of Internet privacy, we will not be responsible for any actions taken by third parties other than us.
Data access and correction
If you submit personal data to us, please try to ensure the accuracy of the data. If you require access, correction or deletion of your personal data, please feel free to email our data protection officer contactus.petcuddle@gmail.com.
Privacy Policy Amendments
We reserve the right to revise, change or modify this Privacy Policy, update this Privacy Policy from time to time and post it on this website, and we encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.